General FAQs
Need help with your print order? Our expert team are on hand 24 hours a day, 6 days a week, offering full guidance and support from enquiry to delivery.
Take a look at our guide below or if you have any other questions, don’t hesitate to get in touch!
Delivery
When will I receive my order?
This varies between products but we can usually deliver within 3-7 working days. Your email confirmation will include an estimated delivery date but should you need an order urgently, we do offer priority delivery; please get in touch for more details.
Can you deliver outside of the UK?
Yes, we’ll be able to confirm the cost of delivery once the weight and dimensions of the delivery is known. Please note that there may be additional customs charges.
Can you distribute my print for me?
Yes, we can send to one or more addresses for you either by Royal Mail or by a tracked courier service. There’ll be an extra charge for each delivery.
Can you deliver to my customer under a plain cover?
Yes, just let us know that this is a requirement and we’ll ensure that the delivery note/packaging is completely unbranded. We never enclose invoices with our deliveries.
Can I track my delivery?
Most of our deliveries are sent using DPD who provide a 1 hour time slot for delivery. We occasionally use other couriers so if the tracking link and one hour delivery window is important then just let us know and we’ll ensure your print job is delivered by DPD.
Eco-conscious
Are you eco-conscious?
Yes – all our paper stocks are sourced from FSC approved stockists. We recycle all our waste paper and ink/toner cartridges and our lithographic inks are 100% vegetable based. For further information, please visit our ‘Environment’ page, under ‘About Us’.
Can my print be recycled after use?
All of our paper stocks are fully recyclable as long as lamination is applied to a maximum of just one side.
Including the FSC logo in my print
How do I include the FSC logo in my print?
We’ll contact FSC on your behalf to seek approval to print the logo. The FSC claim will relate to the claim on the paper being used (most commonly FSC recycled or FSC mix). Once permission to use the logo has been granted, our pre-press team will add the appropriate FSC logo and claim to your artwork and a PDF proof will be sent to you for approval.
Print Colours
How many colours can I have printed?
As many as you like. We print by mixing Blue (otherwise known as cyan), red (otherwise known as magenta) yellow and black. This is referred to as CMYK and from these 4 colours we can produce all the colours of the rainbow.
Do I pay for each colour I have printed?
There is sometimes a reduced cost for black only printing but if you’re having colour print then you can include as many colours as you like at no extra cost. There would only be an additional cost if you require a Pantone colour (this is where a specific ink is used rather than creating the colour from the standard (CMYK) 4 colour process.
Single & double sided printing
What does single / double sided printing mean?
Most of our printed products (excluding brochures) are printed using a single sheet of paper. We print on one side of the sheet for single sided printing and on both sides of the sheet for double sided printing.
If you’re ordering a product that will be folded and no print is required on the inside, (e.g. document corners) or will enclose your product (e.g. box sleeves, belly bands, pillow boxes etc) then these will usually be printed single sided so that once the sheet is trimmed down and folded or joined you will see print on all sides (front and back for a folded item or on all 4 outer sides for a box sleeve or pillow box).
Print order proofs
Can I see a finished sample before placing my order?
PDF proofs will be sent by email for your approval as standard. There is no charge for this.
For digital and large format printed jobs we can send you a printed sample if required – there may be a small charge for this to cover costs.
For litho printed jobs we can send you a printed proof via our Epson SureColour P7000 which is calibrated with the litho presses; we can also supply you with samples of paper and unprinted brochure mock ups. There may be a small charge for this service.
Placing an order assistance
I haven’t ordered print before…
No worries! Our friendly sales team are on hand to talk you through the process without the use of jargon. Our design team are available to help with artwork and our pre-press and production teams will check the quality at all stages.
Rest assured – your print run is in experienced hands.
Lithographic & digital printing
What’s the difference between Lithographic (litho) and digital printing?
These days there is very little difference in terms of quality between the 2 methods and you’d be hard pushed to tell which printing method had been used when examining a finished product.
Lithographic printing is cost effective for larger runs and can accommodate a larger sheet size of up to B2.
Digital printing is cost effective for smaller runs and is limited to a sheet size of A3.
Our sales team will select the most suitable method for you but if you have a particular preference for litho printing (e.g. if pantone colours are required) then just let our team know.
Large format printing
What does large printing mean?
Our large format printers can print up to 3 meters in width with no limit to length. Large format printing is used for banners, roller banners and printed boards.